Contact information
RetailArk
Operated by Athelux LLC
We're Here to Help
Thank you for shopping with RetailArk. Whether you have a question about an order, need help with a return, or just want to get in touch, we're ready to assist.
We respond to all inquiries within 2–3 business days, Monday through Friday, excluding U.S. federal holidays.
Company Details
Legal Business Name: Athelux LLC
Trading Name: RetailArk
Business Type: Wyoming single-member limited liability company
Registered Address: 30 North Sheridan, Sheridan, Wyoming, United States
Customer Support Email: robinods95@gmail.com
Contact Us by Topic
To help us respond quickly, please use the appropriate subject line below.
| Topic | Email Subject Line |
|---|---|
| General inquiry | "General Inquiry" |
| Order status or tracking | "Order Status – Order #[number]" |
| Shipping question | "Shipping Inquiry – Order #[number]" |
| Address change | "Address Change – Order #[number]" |
| Cancel an order | "Cancel Order – Order #[number]" |
| Return request | "Return Request – Order #[number]" |
| Damaged or defective item | "Damaged Item – Order #[number]" |
| Wrong item received | "Wrong Item – Order #[number]" |
| Lost in transit | "Lost in Transit – Order #[number]" |
| Delivered but not received | "Not Received – Order #[number]" |
| Refund status | "Refund Status – Order #[number]" |
| Payment or billing issue | "Billing – Order #[number]" |
| Payment dispute / chargeback | "Payment Dispute – Order #[number]" |
| Customs or duties question | "Customs – Order #[number]" |
| Product question | "Product Inquiry – [product name]" |
| Wholesale or bulk order | "Wholesale Inquiry" |
| Privacy request | "Privacy Request" |
| Do Not Sell or Share (California) | "Do Not Sell or Share My Personal Information" |
| Cookie consent withdrawal | "Cookie Consent Withdrawal" |
| DMCA / copyright | "DMCA Notice" |
| Legal notice | "Legal Notice" |
| Arbitration opt-out | "Arbitration Opt-Out" |
| Press or media | "Press Inquiry" |
| Partnership or collaboration | "Partnership Inquiry" |
| Other | "Support Request" |
Response Times
| Request Type | Typical Response Time |
|---|---|
| Order-related inquiries | 1–2 business days |
| Return and refund requests | 2–3 business days |
| Damaged / defective item claims | 1–2 business days |
| General and product questions | 2–3 business days |
| Legal, DMCA, and privacy requests | 3–5 business days |
Response times are estimates and may be longer during peak periods (holidays, major sales, viral product launches).
Mailing Address
Athelux LLC (RetailArk)
30 North Sheridan
Sheridan, Wyoming
United States
This is our registered agent address for legal correspondence. For faster service on orders, returns, and general inquiries, please email us at robinods95@gmail.com.
Before You Contact Us
Many questions are answered in our policies. You may find a faster answer here:
-
Order tracking or delivery timelines → see our Shipping Policy
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Returns, refunds, or exchanges → see our Refund & Return Policy
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How we handle your data → see our Privacy Policy
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Rules for using our store → see our Terms of Service
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How we use cookies → see our Cookie Policy
Follow Us
Our social media channels will be listed here once they are live. In the meantime, all official communications come from robinods95@gmail.com.
⚠️ Beware of impersonators. RetailArk and Athelux LLC will only ever contact you from robinods95@gmail.com. We will never ask for your password, full card number, or payment outside of our official Shopify checkout. If you receive a suspicious message claiming to be from us, please forward it to robinods95@gmail.com and do not respond.