Terms of service

RetailArk
Operated by Athelux LLC, a Wyoming single-member limited liability company
30 North Sheridan, Sheridan, Wyoming, United States
Email: robinods95@gmail.com
Last Updated: 23-9-2026

1. Agreement to These Terms

These Terms of Service ("Terms") govern your access to and use of retailark.com and any related storefronts, pages, checkout flows, or communications (collectively, the "Services"), operated by Athelux LLC ("RetailArk," "we," "us," "our").

By accessing the Services, creating an account, or placing an order, you agree to be bound by these Terms, our Privacy Policy, Refund & Return Policy, Shipping Policy, and Cookie Policy (together, the "Policies"). If you do not agree, do not use the Services.

If you are using the Services on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Eligibility

To use the Services, you must:

Be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is higher
Have the legal capacity to enter into a binding contract
Not be barred from using the Services under the laws of the United States or any other applicable jurisdiction
Not be located in a country subject to U.S. trade sanctions or embargo

We do not knowingly permit use of the Services by anyone under 18. If we learn that a minor has placed an order, we may cancel it and refund any amounts paid, less unrecoverable costs.

3. Accounts

You may create an account to track orders and speed up checkout. If you do:

You are responsible for maintaining the confidentiality of your login credentials.
You are responsible for all activity that occurs under your account.
You must provide accurate, current, and complete information and keep it updated.
You must notify us immediately at robinods95@gmail.com of any unauthorized use or security breach.

We reserve the right to suspend or terminate any account at our sole discretion, including for suspected fraud, abuse, or violation of these Terms.

4. Products and Descriptions

4.1 Product Availability

We sell a curated range of trending consumer products ("Products"). Many Products are sourced from third-party suppliers and fulfilled on our behalf. Availability is not guaranteed and may change without notice. We reserve the right to discontinue any Product at any time.

4.2 Descriptions and Images

We make reasonable efforts to describe Products accurately. However:

Product images are for illustration. Actual color, finish, packaging, and proportions may vary due to photography, lighting, screen settings, and supplier batch differences.
Minor variations in appearance, dimensions, and packaging between production batches are normal and are not defects.
Measurements and specifications are approximate unless stated otherwise.

4.3 Viral and Trending Products

Many Products are novelty, trend-driven, or widely promoted on social media. Popularity on social media is not an endorsement, certification, or guarantee of performance by RetailArk. You are responsible for evaluating whether a Product is suitable for your intended use.

4.4 Product Safety and Intended Use

Products are intended for normal domestic use only, unless the listing states otherwise.
You must read and follow all instructions, warnings, and labels supplied with a Product.
Some Products may contain small parts and present a choking hazard. Keep away from children and pets unless the Product is expressly designed for them.
Do not modify, disassemble, or use Products for purposes other than those intended.
If a Product appears damaged, defective, or unsafe on arrival, stop using it immediately and contact us.

4.5 No Medical, Professional, or Safety Advice

Nothing on the Services constitutes medical, health, legal, electrical, or professional advice. Product listings are for informational purposes only. Consult a qualified professional before using any Product where professional guidance would be prudent.

5. Orders and Order Acceptance

5.1 Your Order Is an Offer

Submitting an order constitutes an offer to purchase, not a binding contract. A contract of sale is formed only when we (or our supplier) dispatch the order and send you a shipping confirmation.

5.2 Our Right to Decline or Cancel

We may decline or cancel any order, in whole or in part, at any time before dispatch, including where:

The Product is out of stock or discontinued
Pricing or product information contains an error
We suspect fraud, unauthorized payment, reseller abuse, or a violation of these Terms
The shipping address is incomplete, undeliverable, or in a restricted region
The order appears to be placed for commercial resale without our written consent
We are required to do so by law

If we cancel after payment, we will issue a full refund to your original payment method.

5.3 Order Modifications

We cannot guarantee changes to an order after it is placed. Address changes, item swaps, and cancellations are only possible before dispatch. Contact us immediately at robinods95@gmail.com — we will attempt to help but cannot promise success.

5.4 Order Limits

We reserve the right to limit quantities per customer, per household, or per order.

6. Pricing, Taxes, and Payment

6.1 Pricing

Prices are displayed in U.S. Dollars (USD) unless otherwise indicated, and exclude shipping, duties, and taxes unless stated. We reserve the right to change prices at any time. Prices displayed at the time of order confirmation apply to that order.

6.2 Pricing Errors

We are not bound by obvious pricing or typographical errors. If a Product is listed at an incorrect price, we may cancel the order and refund you in full, or contact you to confirm the correct price.

6.3 Sales Tax

We collect applicable U.S. state and local sales tax where required based on your shipping address, in accordance with economic nexus rules.

6.4 Payment Processing

All payments are processed by Shopify Payments, including Shop Pay and Shop Pay Installments, and any other processors we may add. By submitting payment, you authorize us (through our processors) to charge your selected payment method for the full order amount.

We do not store your full payment card details. Your payment information is handled directly by our processors and is subject to their terms and privacy policies.

6.5 Failed or Reversed Payments

If a payment fails, is reversed, or is subject to a chargeback, we may:

Suspend or cancel the order
Suspend your account
Recover the Product and any costs incurred, including chargeback fees, to the extent permitted by law
Refuse future orders

6.6 Currency Conversion

If your card is issued in a currency other than USD, your bank or card issuer may apply foreign transaction fees or currency conversion spreads. These are outside our control and are your responsibility.

7. Shipping and Delivery

7.1 Processing and Delivery Window

Orders are processed and delivered within 7 to 15 business days from the date the order is placed. This is a combined window covering order verification, processing, fulfillment, and delivery — not two separate periods.

Business days exclude Saturdays, Sundays, and U.S. federal holidays. Delivery timelines are estimates and are not guaranteed.

7.2 Tracking

Tracking information is provided for all orders. You will receive a tracking number by email once your order is dispatched. Tracking may take 24–72 hours to become active after dispatch.

7.3 Shipping Destinations

We ship worldwide, with our primary market in the United States. We may restrict shipping to certain countries or regions at our discretion, including where carriers cannot operate or where local regulations prohibit the Product.

7.4 Risk of Loss and Title

Risk of loss and title for Products pass to you upon delivery to the carrier. However, if your order is confirmed lost in transit, contact us and we will work with you toward a resolution, subject to our Refund & Return Policy.

7.5 Incorrect Addresses

You are responsible for providing a complete, accurate shipping address. We are not responsible for orders delivered to an address you supplied incorrectly, or for orders returned to sender due to an incorrect or incomplete address. Re-shipping fees may apply in such cases.

7.6 Delays Beyond Our Control

We are not liable for delays caused by events outside our reasonable control, including carrier disruptions, customs holds, severe weather, natural disasters, strikes, pandemics, or government actions.

7.7 International Orders — Duties, Taxes, and Customs

Your order may be subject to import duties, taxes, VAT, GST, customs fees, and brokerage charges levied by your destination country.
These charges are your sole responsibility. They are not included in the price or shipping fee.
We are not responsible for customs delays, holds, or seizures.
If you refuse delivery of an international order to avoid customs charges, the order may be treated as abandoned, and you will not be entitled to a refund of shipping costs or the Product price.

Full details are in our Shipping Policy.

8. Returns, Refunds, and Exchanges

8.1 Return Window

You may request a return within 90 days of delivery. Requests made after this window cannot be accepted.

8.2 Return Shipping

You are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.

8.3 Non-Returnable Items

The following are not eligible for return:

Cosmetics and beauty products (opened or unopened, for hygiene and safety reasons)
Single-use, consumable, or one-time-use products
Perishable goods
Personalized or custom-made items
Gift cards
Digital downloads
Items marked "Final Sale" at the time of purchase
Items returned without prior authorization

8.4 Condition Requirements

To be eligible for a return, items must be:

Unused, undamaged, and in the same condition as received
In original packaging with all accessories, manuals, and parts included
Accompanied by proof of purchase

Items that arrive used, damaged by the customer, altered, or missing components may be refused or subject to a reduced refund.

8.5 Remedy — Refund or Replacement

RetailArk determines the appropriate remedy on a case-by-case basis, based on the condition of the item and the nature of the issue. Depending on the circumstances, we may offer:

A full or partial refund to the original payment method
A replacement of the same or an equivalent Product
Store credit

8.6 Return Process

To start a return:

Email robinods95@gmail.com with your order number and reason for return.
Wait for our written authorization and return instructions. Do not ship items back without authorization.
Ship the item as instructed with tracking.
We will inspect the returned item upon receipt.
Approved refunds are issued within 5–10 business days of inspection.

Unauthorized returns may be refused or discarded without refund.

8.7 Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos or video of the issue. Verified cases will be resolved at our cost — via refund or replacement — with no return shipping charge to you.

8.8 Refund Timing

Refunds are issued to the original payment method. Once processed on our end, banks and card issuers may take an additional 5–10 business days to post the credit.

Full details are in our Refund & Return Policy, which forms part of these Terms.

9. Intellectual Property

9.1 Our Content

All content on the Services — including the RetailArk name, logo, trade dress, text, graphics, photographs, product descriptions, page layouts, code, and design — is owned by or licensed to Athelux LLC and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, publicly display, republish, sell, or create derivative works from our content without our prior written permission.

9.2 Limited License to You

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes only. This license does not permit:

Commercial use of our content
Reselling Products without written authorization
Scraping, data mining, or automated extraction
Framing or mirroring any part of the Services

9.3 Product Names and Third-Party Marks

Third-party product names and trademarks, if referenced, belong to their respective owners and are used for identification purposes only. Such use does not imply endorsement, sponsorship, or affiliation.

9.4 Feedback

If you submit suggestions, ideas, or feedback, you grant us a worldwide, perpetual, royalty-free license to use them without compensation or attribution.

10. DMCA — Copyright Infringement

We respect the intellectual property rights of others and respond to valid notices of claimed infringement under the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

10.1 Filing a Notice

Send written notice to our Designated Copyright Agent at:

Copyright Agent — Athelux LLC (RetailArk)
30 North Sheridan
Sheridan, Wyoming, United States
Email: robinods95@gmail.com
Subject line: "DMCA Notice"

Your notice must include:

A physical or electronic signature of the copyright owner or authorized agent
Identification of the copyrighted work claimed to be infringed
Identification of the allegedly infringing material and its location (URL)
Your name, address, telephone number, and email address
A statement that you have a good-faith belief the use is not authorized
A statement, under penalty of perjury, that the information is accurate and that you are the owner or authorized to act on the owner's behalf

10.2 Counter-Notification

If you believe your content was removed in error, you may submit a counter-notification containing the elements required by 17 U.S.C. § 512(g)(3).

10.3 Repeat Infringers

We will terminate accounts of repeat infringers in appropriate circumstances.

11. Prohibited Uses

You agree not to:

Violate any applicable law, regulation, or third-party right
Use the Services for fraudulent, deceptive, or misleading purposes
Place orders using stolen, unauthorized, or invalid payment methods
Submit false chargebacks or dispute valid charges in bad faith
Resell Products commercially without our written consent
Interfere with, disrupt, or attempt to gain unauthorized access to the Services or their infrastructure
Use bots, scrapers, crawlers, or automated tools to access or extract data
Upload or transmit malware, viruses, or harmful code
Impersonate RetailArk, Athelux LLC, or any employee, partner, or other person
Harass, threaten, or abuse our staff or other customers
Post false, defamatory, or misleading reviews
Reverse engineer, decompile, or disassemble any part of the Services
Use the Services in any manner that could damage, disable, overburden, or impair them

Violation may result in immediate termination of your account and access, cancellation of orders, and legal action where appropriate.

12. User Submissions

If you submit reviews, photos, comments, or other content ("Submissions"), you:

Grant us a worldwide, perpetual, irrevocable, royalty-free, sublicensable license to use, reproduce, modify, publish, and display your Submissions in connection with our business
Represent that you own or control all rights to your Submissions and that they do not violate any third-party rights or law
Agree that your Submissions contain no confidential, defamatory, obscene, or unlawful content

We may remove any Submission at any time at our discretion.

13. Third-Party Links and Services

The Services may contain links to third-party websites, tools, or services we do not control. We provide these for convenience only and do not endorse or assume responsibility for their content, policies, or practices. Your use of third-party services is at your own risk and subject to their terms.

14. Disclaimer of Warranties

THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

We disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that:

The Services will be uninterrupted, secure, or error-free
Product descriptions, pricing, or availability will be accurate at all times
Defects will be corrected
The Services or servers are free of viruses or harmful components
Any Product will meet your specific expectations

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions apply to the fullest extent permitted by law.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ATHELUX LLC, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES OR ANY PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR ANY PRODUCT SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, gross negligence, willful misconduct, or death or personal injury caused by our negligence.

16. Indemnification

You agree to indemnify, defend, and hold harmless Athelux LLC and its owners, officers, employees, agents, suppliers, and service providers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to:

Your violation of these Terms or any Policy
Your misuse of the Services or any Product
Your violation of any law or third-party right
Your Submissions
Any fraudulent or bad-faith activity, including false chargebacks

We reserve the right to assume exclusive defense of any matter subject to indemnification, at your expense.

17. Dispute Resolution — Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT AND TO PARTICIPATE IN A CLASS ACTION.

17.1 Informal Resolution First

Before filing any formal claim, you agree to contact us at robinods95@gmail.com with a written description of the dispute and your requested resolution. We will attempt in good faith to resolve the matter within 30 days.

17.2 Binding Arbitration

If the dispute is not resolved informally, you and RetailArk agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any Product shall be resolved by final and binding arbitration, rather than in court.

Administrator: American Arbitration Association (AAA)
Rules: AAA Consumer Arbitration Rules, available at adr.org
Seat of arbitration: Sheridan, Wyoming, or your county of residence if you are a consumer, at your election
Format: Arbitration may be conducted by telephone, written submissions, or in person as determined by the arbitrator
Costs: We will pay the arbitrator's fees and administrative costs in excess of the filing fee you would pay in court, where required by the AAA Consumer Rules

17.3 Class Action Waiver

You and RetailArk agree that disputes will be resolved on an individual basis only. Neither party may bring or participate in a class action, class arbitration, collective action, or representative proceeding. The arbitrator may not consolidate claims from more than one person.

17.4 Small Claims Exception

Either party may bring an individual claim in small claims court in the appropriate jurisdiction if the claim qualifies and remains in that court.

17.5 Injunctive Relief Exception

Either party may seek injunctive or equitable relief in court to protect intellectual property rights or prevent unauthorized use of the Services.

17.6 30-Day Right to Opt Out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to robinods95@gmail.com with the subject line "Arbitration Opt-Out." Your notice must include your full name, email address, and a clear statement that you wish to opt out. Opting out does not affect any other part of these Terms.

17.7 International Consumers

If you are a consumer residing in the EEA, UK, or Switzerland, this arbitration clause and class action waiver do not apply to you to the extent they conflict with mandatory local consumer protection laws or your right to bring proceedings in your local courts. Nothing in these Terms limits your statutory rights.

17.8 Severability of This Section

If the class action waiver is found unenforceable, the remainder of this Section 17 shall be void as to that dispute, and the dispute shall proceed in court.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles. Subject to Section 17, the exclusive venue for any permitted court action shall be the state and federal courts located in Sheridan County, Wyoming.

Nothing in this section deprives you of the protection of mandatory consumer laws in your country of residence.

19. Termination

We may suspend or terminate your access to the Services, cancel pending orders, and delete your account at any time, with or without notice, if we believe you have violated these Terms or applicable law, or to protect the Services or other users.

Provisions that by their nature should survive termination — including Sections 9, 10, 12, 14, 15, 16, 17, and 18 — shall survive.

20. General Provisions

20.1 Entire Agreement

These Terms, together with the Policies, constitute the entire agreement between you and RetailArk regarding the Services and supersede all prior agreements.

20.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

20.3 Waiver

Our failure to enforce any right or provision is not a waiver of that right or provision.

20.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights freely, including in connection with a merger, acquisition, or sale of assets.

20.5 No Third-Party Beneficiaries

Except for our affiliates, suppliers, and service providers as expressly stated, these Terms create no third-party beneficiary rights.

20.6 Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control.

20.7 Headings

Section headings are for convenience only and do not affect interpretation.

21. Changes to These Terms

We may update these Terms at any time. Material changes will be posted on this page with an updated "Last Updated" date and, where required, notified by email. Your continued use of the Services after changes take effect constitutes acceptance. If you do not agree, you must stop using the Services.

22. Contact Us

Athelux LLC (RetailArk)
30 North Sheridan
Sheridan, Wyoming, United States
Email: robinods95@gmail.com